Frequently Asked Questions
Looking for premium Sri Lankan seafood in the UK? Below you’ll find answers to the most common questions about our fresh and frozen fish, sourcing from Sri Lanka, delivery across the UK, wholesale supply, storage and food safety standards. If you can’t find what you’re looking for, our team is always happy to help.
Where does Fisherman Isle source its fish?
Sourcing & Quality (Trust First)
Q: Where does Fisherman Isle source its fish?
A: Fisherman Isle sources the majority of its seafood from the coastal waters of Sri Lanka. The Indian Ocean is known for its rich marine biodiversity, producing high-quality tuna, reef fish and shellfish varieties that are widely appreciated for flavour and texture.
Our products are carefully selected, processed to export standards, and shipped to the UK using temperature-controlled logistics to ensure quality is maintained from source to delivery.
Q: Is your seafood fresh or frozen?
A: We supply both fresh and frozen seafood. We also do have a range of Dry Fish in our stocks as well.
Our frozen products are blast frozen shortly after catch in Sri Lanka to preserve peak freshness, texture and nutritional value.
We also offer fresh seafood that is carefully sourced, packed, shipped and sold fresh under strict cold-chain conditions. From Sri Lanka to the UK, temperatures are controlled to ensure freshness is maintained.
Whether you choose fresh or frozen, you can expect high standards and consistent quality.
Q: How is your fish transported from Sri Lanka to the UK?
A: All seafood is handled through certified cold-chain logistics. From processing facilities in Sri Lanka to UK distribution, products remain under controlled temperatures to protect quality and food safety.
Shipments comply with UK import regulations and hygiene standards, ensuring seafood arrives in excellent condition.
Q: Do you follow UK food safety regulations?
A: Yes. All imported seafood complies with UK food safety and hygiene requirements. We work with approved suppliers and maintain strict handling procedures to ensure our products meet regulatory standards for sale in the UK.
Where does Fisherman Isle source its fish?
Products & Availability
Q: What types of fish do you supply?
A: Our range includes a wide selection of Sri Lankan seafood, including tuna, kingfish, mackerel, pomfret, prawns, squid and various reef fish species. Availability may vary depending on seasonal catch and demand.
Q: Do you stock traditional Sri Lankan varieties?
A: Yes. One of our specialities is supplying traditional Sri Lankan and South Asian fish varieties that are not always easy to find in standard UK supermarkets. This makes Fisherman Isle a trusted choice for customers seeking authentic flavours.
Q: Are your products cleaned and prepared?
A: Many of our products are cleaned, cut or portioned for convenience. Depending on the item, you may find whole fish, steaks, fillets or pre-prepared shellfish options available. Please check individual product descriptions for preparation details
Delivery & Ordering
Q: Do you deliver across the UK?
A: Yes, we deliver across the UK using temperature-controlled packaging to ensure seafood remains fresh or frozen or Dry during transit. Delivery options and time frames may vary depending on your location.
Q: How is the fish packaged for delivery?
A: Orders are packed using insulated packaging designed to maintain temperature during transport. Frozen products are securely packed to remain frozen, while fresh products are handled under chilled conditions to preserve quality.
Q: How long does delivery take?
A: Always delivery will be made within 24 to 72 hours. Delivery times depend on your location and stock availability. In many cases, we aim to provide next-day or scheduled delivery where possible. Full delivery details are provided at checkout.
Can I change or cancel my order?
Because seafood is perishable, orders cannot usually be cancelled once they have been packed or dispatched. If you need assistance, please contact us on +4411112222 as soon as possible and we will do our best to help.
